AGENDA

09:00 - 09.45	Registration
09:45 - 09:50	Chairs opening remarks: Ashwin Kumar, Passenger Director, Passenger Focus
09:50 - 10:10	Keynote Address: Rt Hon Theresa Villiers MP, Minister of State for Transport
10:10 - 10:20	Q & A
10:20 - 10:40	Smart & integrated ticketing: enabling national vision Michael Leach, Chief Executive, ITSO
10:40 - 11:00	Where next for London's smart ticketing system? Shashi Verma, Director of Fares & Ticketing, TfL
11:00 - 11:20	Transport Scotland's 'Smart Ticketing' Concessionary Travel Project Gordon Hanning, Head of Concessionary Travel & Integrated Ticketing, Transport Scotland
11:20 - 11:35	Q & A
11:35 - 11:55	Refreshment Break
11:55 - 12:15	Greater Manchester's Vision for Smart Ticketing David Hytch, Information Systems Director, GMPTE
12:15 - 12:35	Contactless Payment Cards: the Future for Integrated Transport? Jayne Davidson, Product Manager VISA payWave Transit Solutions, VISA Europe
12:35 - 12:55	Smart media: a standalone driver of growth, or a catalyst for business change? Dave Lynch, Group IT and Procurement Director, Go-Ahead
12:55 - 13:10	Q & A
13:10 - 14:00	Lunch
14:00 - 14:05	Afternoon Chair's opening remarks: Grant Klein, Director - Transport, Detica
14:05 - 14:25	Going down mobile ticketing route - M ticketing Mike Woodhouse, Marketing Manager, Arriva
14:25 - 14:45	Intelligent Travel Information: Edinburgh Bus Tracker Stuart Lowrie, Project Manager, Edinburgh City Council and Gordon Christie, Independent Software Developer
14:45 - 15:00	Q & A
15:05 - 15:20	Refreshments
15:20 - 15:40	Getting Smart through Segmentation Elaine Rosscraig, Head of Customer Insight, Stagecoach UK Bus
15:40 - 16:00	Using Social Media to promote sustainable transport, engage with customers and achieve behavioural change Fuad Omar, Sustainable Transport Officer, London Borough of Harrow
16:00 - 16:20	The Success of Smarter Choices Darren Richards, Executive Head of Planning and Transportation, London Borough of Sutton
16:20 - 16:35	Q & A
16:35 - 16:40	Chair's Closing Remarks